Refund policy
30-Day Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
Return Eligibility
To be eligible for a return, the item must be in good condition. We accept new, opened, and gently used items, provided they are not damaged due to misuse and include the original packaging and accessories when reasonably available. Proof of purchase is required.
Gently used items may show minimal signs of normal testing or use but must be clean, fully functional, and free from excessive wear, damage, stains, odors, or alterations.
Starting a Return
To request a return, contact us at essentialsuneed2@gmail.com. Returns must be authorized before being sent back.
If your return is accepted, we will provide instructions explaining how and where to send your package, including the return shipping address. Items sent back without first requesting a return will not be accepted.
For standard returns, customers are responsible for return shipping costs. If your item arrives damaged, defective, or incorrect, please contact us so we can evaluate the issue. For approved damaged, defective, or incorrect-item returns, we will provide a prepaid return shipping label at no cost to you.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if your item is damaged or defective, or if you received the wrong item. We will evaluate the issue and work to make it right.
Restocking Fee
Returns that are not due to a damaged, defective, or incorrect item are subject to a 15% restocking fee, which will be deducted from the refund. No restocking fee will be charged if an item arrives damaged, defective, or incorrect.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please remember that your bank or credit card company may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at essentialsuneed2@gmail.com.
Questions
For questions about returns or refunds, contact us at essentialsuneed2@gmail.com.